Image courtesy of Lancome
I've also noted that the Visionnaire serums sold in Malaysia are imported from Lancome Japan. Comparing the ingredients list on the serum we get in Malaysia and those sold in US/ Europe, the US/ Europe ingredients list does not state mineral oil in the product.
This time I bought into the hype Visionnaire was and would have regretted it if I wasn't allowed to exchange the serum for it's worth in other Lancome products. I think the amount of promotion and advertisements they put into the Visionnaire serum was a dead giveaway and I've learned my lesson never to believe the hype alone.
Lancome Malaysia responded well to my complaint and the sales assistant at the Lancome counter was helpful and took back the serum, no questions asked. If your serum has not worked for you, lodge a complaint with Lancome and remember to bring the serum in its packaging, back to the counter you bought it from. Make sure beforehand that they've scheduled you to meet with a particular SA who has been informed about your case.
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