Sunday, November 20, 2011

Lancome's Visionnaire Serum- an Update

Image courtesy of Lancome

I've sent my full-sized 30ml Visionnaire serum back to Lancome. As much as I wanted it to work for me, it didn't. I first tried out a sample and used it for a couple of days. My skin seemed fine, if not better then. Then I bought the full sized serum and to my absolute horror, it broke me out. Looking through the ingredients, it is most probably the mineral oil in it that caused the break outs. If your skin can tolerate mineral oil then the serum might work well for you but I know my skin just doesn't get along well with mineral oil and silicones so the Visionnaire can never work for me. 

I've also noted that the Visionnaire serums sold in Malaysia are imported from Lancome Japan. Comparing the ingredients list on the serum we get in Malaysia and those sold in US/ Europe, the US/ Europe ingredients list does not state mineral oil in the product. 

This time I bought into the hype Visionnaire was and would have regretted it if I wasn't allowed to exchange the serum for it's worth in other Lancome products. I think the amount of promotion and advertisements they put into the Visionnaire serum was a dead giveaway and I've learned my lesson never to believe the hype alone. 

Lancome Malaysia responded well to my complaint and the sales assistant at the Lancome counter was helpful and took back the serum, no questions asked. If your serum has not worked for you, lodge a complaint with Lancome and remember to bring the serum in its packaging, back to the counter you bought it from. Make sure beforehand that they've scheduled you to meet with a particular SA who has been informed about your case. 

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